SHIPPING
WE SHIP WORLDWIDE WITH UPS. ONCE THE ORDER IS PLACED, AN EMAIL WILL BE SENT TO YOU TO CONFIRM THE PURCHASE. WHEN THE ORDER SHIPS, AN EMAIL WILL BE SENT TO YOU INCLUDING THE TRACKING NUMBER.
SPAIN
1-3 WORKING DAYS: 5 EUR
EUROPE
1-4 WORKING DAYS: 6 EUR
UK
2-4 WORKING DAYS: 8 EUR
ASIA / OCEANIA
3-6 WORKING DAYS: 15 EUR
AMERICA
3-6 WORKING DAYS: 10 EUR
AFRICA
3-6 WORKING DAYS: 10 EUR
SHIPPING PRICE DOES NOT INCLUDE DUTY OR CUSTOMS CHARGES THAT MAY BE INCURRED ON SHIPMENT TO COUNTRIES OUTSIDE THE EUROPEAN UNION. THE STORE WILL NOT BE RESPONSIBLE FOR THESE EXPENSES.
RETURNS
YOU HAVE 14 DAYS, FROM THE DATE YOU RECEIVED YOUR ORDER, TO RETURN YOUR PURCHASE. ITEMS MUST BE RETURNED IN THE SAME CONDITION THAT THEY WERE RECEIVED IN. PLEASE ENSURE BEFORE YOU RETURN AN ITEM THAT ALL TAGS ARE ATTACHED, ALL ORIGINAL PACKAGING IS PRESENT AND INTACT. FOR FOOTWEAR, PLEASE PLACE THE SHOEBOX INSIDE PROTECTIVE PACKAGING.
YOU CAN POST YOUR RETURN EITHER AT YOUR NEAREST UPS DROP-OFF POINT OR YOU CAN ALSO BOOK IN A RETURN COLLECTION BY VISITING UPS WEBSITE ON HTTPS://UPS.COM/ INDICATING YOUR WAYBILL NUMBER ON THE LABEL. PLEASE RETAIN A COPY OF THE PROOF OF RETURN POSTAGE.
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF THE RETURN IS APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL BE APPLIED WITHIN 14 DAYS. PLEASE NOTE, SHIPPING FEES CAN NOT BE REFUNDABLE.
WE ONLY ACCEPT RETURNS FOR ONLINE ORDERS, NOT FOR IN-STORE SALES.
EXCHANGES
YOU HAVE 14 DAYS, FROM THE DATE YOU RECEIVED YOUR ORDER, TO SHIP YOUR PURCHASE BACK TO US FOR AN EXCHANGE. ITEMS MUST BE RETURNED IN THE SAME CONDITION THAT THEY WERE RECEIVED IN. PLEASE ENSURE BEFORE YOU RETURN AN ITEM THAT ALL TAGS ARE ATTACHED, ALL ORIGINAL PACKAGING IS PRESENT AND INTACT. FOR FOOTWEAR, PLEASE PLACE THE SHOEBOX INSIDE PROTECTIVE PACKAGING.
YOU CAN POST YOUR RETURN EITHER AT YOUR NEAREST UPS DROP-OFF POINT OR YOU CAN ALSO BOOK IN A RETURN COLLECTION BY VISITING UPS WEBSITE ON HTTPS://UPS.COM/ INDICATING YOUR WAYBILL NUMBER ON THE LABEL. PLEASE RETAIN A COPY OF THE PROOF OF RETURN POSTAGE.
WE ONLY ACCEPT EXCHANGES IN-STORE IN CASE THE PRICING OF THE ITEMS MATCH. WE DO NOT REFUND MONEY IN STORE.
TO INITIATE AN EXHANGE, PLEASE EMAIL INFO@BISSOUSBISSOUS.COM WITH A COPY OF THE ORIGINAL INVOICE, REASON FOR THE EXCHANGE, LINK OF THE NEW ITEM AND A COPY OF THE PROOF OF RETURN POSTAGE. PLEASE NOTE, SHIPPING FEES ARE NONREFUNDABLE.
DAMAGED ITEMS
IF ANY PRODUCT FROM YOU ORDER IS DAMAGED OR FAULTY WHEN DELIVERED TO YOU, YOU SHOULD INFORM US AS SOON AS POSSIBLE GIVING YOUR NAME, ADDRESS AND ORDER REFERENCE VIA INFO@BISSOUSBISSOUS.COM.
WE SHIP WORLDWIDE WITH UPS. ONCE THE ORDER IS PLACED, AN EMAIL WILL BE SENT TO YOU TO CONFIRM THE PURCHASE. WHEN THE ORDER SHIPS, AN EMAIL WILL BE SENT TO YOU INCLUDING THE TRACKING NUMBER.
SPAIN
1-3 WORKING DAYS: 5 EUR
EUROPE
1-4 WORKING DAYS: 6 EUR
UK
2-4 WORKING DAYS: 8 EUR
ASIA / OCEANIA
3-6 WORKING DAYS: 15 EUR
AMERICA
3-6 WORKING DAYS: 10 EUR
AFRICA
3-6 WORKING DAYS: 10 EUR
SHIPPING PRICE DOES NOT INCLUDE DUTY OR CUSTOMS CHARGES THAT MAY BE INCURRED ON SHIPMENT TO COUNTRIES OUTSIDE THE EUROPEAN UNION. THE STORE WILL NOT BE RESPONSIBLE FOR THESE EXPENSES.
RETURNS
YOU HAVE 14 DAYS, FROM THE DATE YOU RECEIVED YOUR ORDER, TO RETURN YOUR PURCHASE. ITEMS MUST BE RETURNED IN THE SAME CONDITION THAT THEY WERE RECEIVED IN. PLEASE ENSURE BEFORE YOU RETURN AN ITEM THAT ALL TAGS ARE ATTACHED, ALL ORIGINAL PACKAGING IS PRESENT AND INTACT. FOR FOOTWEAR, PLEASE PLACE THE SHOEBOX INSIDE PROTECTIVE PACKAGING.
YOU CAN POST YOUR RETURN EITHER AT YOUR NEAREST UPS DROP-OFF POINT OR YOU CAN ALSO BOOK IN A RETURN COLLECTION BY VISITING UPS WEBSITE ON HTTPS://UPS.COM/ INDICATING YOUR WAYBILL NUMBER ON THE LABEL. PLEASE RETAIN A COPY OF THE PROOF OF RETURN POSTAGE.
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF THE RETURN IS APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL BE APPLIED WITHIN 14 DAYS. PLEASE NOTE, SHIPPING FEES CAN NOT BE REFUNDABLE.
WE ONLY ACCEPT RETURNS FOR ONLINE ORDERS, NOT FOR IN-STORE SALES.
EXCHANGES
YOU HAVE 14 DAYS, FROM THE DATE YOU RECEIVED YOUR ORDER, TO SHIP YOUR PURCHASE BACK TO US FOR AN EXCHANGE. ITEMS MUST BE RETURNED IN THE SAME CONDITION THAT THEY WERE RECEIVED IN. PLEASE ENSURE BEFORE YOU RETURN AN ITEM THAT ALL TAGS ARE ATTACHED, ALL ORIGINAL PACKAGING IS PRESENT AND INTACT. FOR FOOTWEAR, PLEASE PLACE THE SHOEBOX INSIDE PROTECTIVE PACKAGING.
YOU CAN POST YOUR RETURN EITHER AT YOUR NEAREST UPS DROP-OFF POINT OR YOU CAN ALSO BOOK IN A RETURN COLLECTION BY VISITING UPS WEBSITE ON HTTPS://UPS.COM/ INDICATING YOUR WAYBILL NUMBER ON THE LABEL. PLEASE RETAIN A COPY OF THE PROOF OF RETURN POSTAGE.
WE ONLY ACCEPT EXCHANGES IN-STORE IN CASE THE PRICING OF THE ITEMS MATCH. WE DO NOT REFUND MONEY IN STORE.
TO INITIATE AN EXHANGE, PLEASE EMAIL INFO@BISSOUSBISSOUS.COM WITH A COPY OF THE ORIGINAL INVOICE, REASON FOR THE EXCHANGE, LINK OF THE NEW ITEM AND A COPY OF THE PROOF OF RETURN POSTAGE. PLEASE NOTE, SHIPPING FEES ARE NONREFUNDABLE.
DAMAGED ITEMS
IF ANY PRODUCT FROM YOU ORDER IS DAMAGED OR FAULTY WHEN DELIVERED TO YOU, YOU SHOULD INFORM US AS SOON AS POSSIBLE GIVING YOUR NAME, ADDRESS AND ORDER REFERENCE VIA INFO@BISSOUSBISSOUS.COM.